CCI dismisses complaint against Google India over alleged Truecaller favouritism

The dismissal of this complaint may provide some relief to Google, which has faced several regulatory challenges in India in recent years.

The Competition Commission of India (CCI) has rejected a complaint against Google India that alleged the tech giant was giving preferential treatment to Truecaller by allowing it exclusive access to users’ private contact information. This decision marks a significant development in the ongoing scrutiny of big tech companies and their data practices in India.

The complaint, filed by Rachna Khaira, claimed that Google’s alleged favouritism towards Truecaller had resulted in the latter gaining a monopoly in the caller ID and spam protection app market. However, the CCI found these allegations to be unsubstantiated, citing a lack of credible evidence provided by the complainant.

In its defence, Google argued that it explicitly prohibits the unauthorized publishing or disclosure of people’s non-public contacts. This policy, according to Google, applies uniformly across all apps on its platform, including Truecaller.

The CCI’s decision highlights the challenges in proving anti-competitive behaviour in the rapidly evolving digital landscape. It also underscores the importance of presenting concrete evidence when filing such complaints against tech giants.

This case comes amid growing global concerns about data privacy and the market power of large technology companies. In India, where the digital economy is rapidly expanding, regulators are increasingly focused on ensuring fair competition and protecting user data.

The dismissal of this complaint may provide some relief to Google, which has faced several regulatory challenges in India in recent years. As the digital ecosystem continues to evolve, cases like this are likely to shape the regulatory landscape for tech companies operating in India. The CCI’s decision in this matter may set a precedent for how similar complaints are handled in the future, potentially influencing the strategies of both tech companies and their challengers in the Indian market.